About

Black Ops Management Solutions is a professional business management consulting firm focused on improving the delivery of services and enhancing the value of enterprises large and small.

Since 2009, we have earned a reputation as an established one-stop solution. We deliver innovative business strategies and client-focused solutions to independent businesses, medical clinics, private practices, and group practice models. As a hands-on advisor, we review your financial management processes, steering you toward effective business practices. We help you establish short-range and long-range financial goals, as well as strategies and plans for growth.

Our comprehensive suite of best-in-class services enables our clients to evolve their organizations, establish business processes supporting growth, improve financial performance and ultimately enhance the value of our clients’ daily operations.

The services implemented through the Black Ops platform, including expertise resident within our firm and through established relationships with our service partners, include:

Private Practice

We use our extensive industry expertise and hands-on approach to help Private Practitioner achieve their business goals. We provide our clients with a comprehensive understanding of practice performance and identify opportunities for improvement. Working directly with dentists, we help set provider goals, streamline collections, and create tailored KPIs to drive practice success.

Cosmetic Medicine

Our team provides keen financial insights to private practices, MSOs, medical spas, and plastic surgeons. We help our clients understand their practice health through the financial performance of each provider, service, and product. We also work with clients to implement business strategies, such as adding providers, expanding services, or remaining compliant with an MSO model.
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Small Businesses

We offer financial services to a full spectrum of small businesses, including law firms, veterinary offices, marketing agencies, chiropractors, construction companies, and more. Our team works closely with yours to provide strategic guidance and actionable financial insights to improve daily operations.

Operational

Business consulting and plan development
Performance benchmarking
Data analysis
Revenue cycle management, including Accounts Receivable clean-up and billing/collection training
Service fee optimization
Tools to minimize or prevent disruption in your operation
Enhance your's practices competitive advantage

Organizational Growth

Group practice assessment, planning, and implementation
Scalable enterprise platform solutions
Analyze working capital and identify cash flow assets
Legal structural set-up for group model
Acquisition process management, including evaluation assistance, contract negotiation, practice transition, and integration
Space planning, renovations, site selection, and de novo construction
CON preparation

Marketing

Market research
Website development
Mobile site development
Patient relationship management partner assessment

Whether you need a long-term advisor who will be with you every step of the way or a consultant to focus on a specific issue of concern, our team offers expert advice in your area of business. We partner with your team to create customized systems, protocols, policies, and procedures that are documented and easy to manage for growth and profitability.

Admin Training

We work hand-in-hand with your administration team to establish the following:

Insurance Management
Accounts Receivable
Effective Scheduling
Co-payment Calculation
Co-payment Collection
Treatment Planning
Patient Retention Protocols
Verbal Skills Training
Internal Communication Skills
Implementation of Daily Metric Tracking
Staff Meetings and Huddles

Start Up Practices

We offer strategic coaching sessions to discuss the following:

Oversee Conception to Opening
Marketing Timeline
Coordinating Vendors
Insurance Participation
Team Hiring
Team Training
Administrative Support
Opening Day Support

Practice Transitions

We provide coaching, education, and support to help you navigate:

Customized Transitions Checklist
Establish Protocols and Systems
Due Diligence
New Practice Assessment
Transition Support
Navigate Team Introductions
Opening Day Support

Hygiene Productivity

Focused training and resources to boost hygiene productivity:

In-Office Seminars
Standard of Care
Perio Productivity
Utilization of Diagnostic Tools
Verbal Skills for Difficult Conversations
Time Management Training
Successful Case Acceptance

Clinical Consulting

Improve clinical standards in patient care:

In Office Seminars
Consistency in the Operatories
Verbal Skills
Creating Systems and Protocols for Patient Care
Standardized Tray Setups
Proper Operatory Turnover
Productive Patient Handoff

Strategic Planning

One-on-one strategy coaching with the dentist, focusing on:

Goal Setting and accountability
Short- and Long-Term Planning
Profit and Loss Analysis
Coaching and Effective Leadership
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Meet Lynn Campbell

Leading through action, not position.

Skills

Precisely measuring future, status quo revenue streams of the company

Carefully planning and managing the reinvestment of free cash flows into net new revenue growth

Developing marketing and competitive strategy for the company’s marketing and sales campaigning

Developing senior management teams capable of taking the company to a new level of performance

Developing employee recruitment and retention programs allowing the company top talent

Implementing corrective action plans that align senior management in the pursuit of accomplishing the company’s financial goals

An accomplished operations executive with leading medical and dental organizations since 2009, Lynn Campbell has worked both in the trenches with front-line office teams and with senior managers of large medical enterprises.

Lynn is recognized for transforming the productivity and profitability of business operations by applying effective strategic planning and direction, M&A strategy and execution, business development, personnel recruitment and performance improvement plans, operational analytics, and systems implementation.

Lynn’s professional experience also includes formal leadership training incorporating contemporary management approaches, which has given him a keen understanding of the motivations, concerns, and aspirations of owners, managers, professionals, and staff throughout medical organizations. He brings positive energy to his engagements and coaching. Lynn aligns teams to help them effectively and profitably deliver quality care and service, and in so doing, achieve their professional and financial goals and objectives.

Lynn has in-depth knowledge of emerging trends, new business applications, valuation practices, and developments in the competitive landscape through his active working relationships with a network of complementary service providers and professional associations in the healthcare industry nationwide. This allows him to bring a current understanding of healthcare industry dynamics to his advisory practice.

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Meet Lorie Wood-Bryson

Skills

Precisely measuring future, status quo revenue streams of the company

Carefully planning and managing the reinvestment of free cash flows into net new revenue growth

Developing marketing and competitive strategy for the company’s marketing and sales campaigning

Developing senior management teams capable of taking the company to a new level of performance

Developing employee recruitment and retention programs allowing the company top talent

Implementing corrective action plans that align senior management in the pursuit of accomplishing the company’s financial goals

Lorie has over 25 years of experience operating dental practices for a boutique private, multi-specialty, small emerging groups, and HSO/MSO platforms. A seasoned leader, Lorie transforms established and start-up practices into high-growth, profit-driven companies with customized strategic plans of action for efficiency.

Lorie’s record of success is founded on unearthing continuous revenue growth, patient-focused value, personnel recruitment, leadership development, budget planning, marketing, and resources. 

Lorie collaborates closely with industry experts, professionals, doctors, and specialists. Lorie is passionate about long-term relationship building through creativity, collaboration, accountability, and results. Recognized for effective management of cross-functional and multi-cultural teams.

She is a path-maker that quickly identifies and helps practices overcome fixed KPIs and business challenges that ensure long-term success and positioned growth. Lorie invests continually in the education of emerging business trends, technologies, and business psychology for dentists, teams, and their practice’s goals.  Lorie’s primary focus is to enable clients to achieve the future they envision for success, work-life balance, and VIP patient experiences.

Mentoring and influencing teams into a common vision, Lorie is deeply committed to her clients and values lofty standards in company vision, mission, team building, and continuous education.

Grow With Black Ops Management Solutions Today
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Contact Black OPS Today!

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Email: info@blackopsmanagementsolutions.com.

Our top priority at Black Ops Management Solutions is to provide our clients with the resources and consulting necessary to grow their business. With our caring, personal approach, we guarantee results that will last.

  • Business Consulting Services
  • Business Strategy
  • Experience Design
  • Operational and Process Excellence
  • People and Change
  • Enterprise Portfolio and Program Management
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